PRIVACY POLICY

Overview

KIKIITO respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and store your information when you visit our website or make a purchase.

By using this website, you agree to the terms outlined below.

Information We Collect

We may collect the following personal information when you interact with our website:

• Name

• Email address

• Phone number (if provided)

• Billing and shipping address

• Order history

• Payment information (processed securely via third-party providers)

• Website usage data (such as browsing behaviour and device information)

• Communication preferences

We do not store full payment card details.

How We Use Your Information

We use your personal data to:

• Process and fulfil your orders

• Manage your customer account (if applicable)

• Communicate with you about your order or enquiry

• Provide customer support

• Improve our website and services

• Send marketing communications only if you have opted in

• Comply with legal obligations

Legal Basis for Processing

We process your data based on:

• Contractual necessity (to fulfil your order)

• Legal obligations

• Legitimate interests (to improve our services and website)

• Your consent (for marketing communications)

Sharing Your Information

We only share your data with trusted third parties where necessary to operate our business, including:

• Shopify (website and ecommerce platform)

• Payment providers (e.g. PayPal, Stripe, Google Pay)

• Email marketing services (e.g. Mailchimp)

• Shipping carriers (e.g. DHL, UPS, Royal Mail)

These providers only process your data as required to perform their services.

International Transfers

Some of our service providers may process data outside the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place to protect your personal data.

Data Retention

We retain your personal data only for as long as necessary:

• Customer order data: up to 7 years (for legal and accounting purposes)

• Marketing data: until you unsubscribe or withdraw consent

• Enquiry data: for as long as necessary to respond to your request

Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data (where applicable)

• Withdraw consent for marketing at any time

• Object to certain types of data processing

To exercise any of these rights, please contact us at info@kikiito.com.

Cookies

Our website uses cookies to:

• Improve your browsing experience

• Analyse website traffic

• Enable core website functionality

You can adjust your browser settings to refuse cookies if you prefer.

Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

Children’s Privacy

Our website is not intended for children, and we do not knowingly collect data from individuals under the age of 16.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact

If you have any questions about this Privacy Policy, please contact us at:

info@kikiito.com